I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Orders typically ship the following business day. Please allow 1-2 additional business days for processing for custom items IE. engraving and photo items for your order to ship out.HOW LONG IS THE SHIPPING TIME?
Some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped separately from a different fulfillment center depending on the product and the process to manufacture each product.
CAN I CANCEL MY ORDER?
Orders can be canceled before going into production. Custom items are scheduled for production immediately upon order received so we can provide the fastest product delivery service to all customers. Non-customized items have 24 hours to cancel. Please email: firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED!
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
It Says My Address Is Not Found
We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
How Long Does Engraving Usually Take?
Engraving times can vary. Currently, we are printing within 24-48 hours
You Made A Mistake On My Order.
We are very sorry. It doesn't happen often, but nobody's perfect. Email us at firstname.lastname@example.org and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a). verify your claim and b). call me to correct it.I ordered 2+ items, but only received one... where's my order?
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to Contact Us and we will do our best to reply within 24 hours :)