Frequently Asked Questions

Below are some common concerns our clients have before making a purchase. If you have any other questions, feel free to send them to briinstyle2@gmail.com.

All

All
Order-Related Questions
Shipping-Related Questions
Products & Customization Questions
Payment-Related Questions
Other Questions

Order-Related Questions

Q: What is the processing time for orders?

Orders are typically processed within 1-3 business days, though some products may take longer due to customization. We’ll notify you when your order has shipped.

Q: Can I change or cancel my order after placing it?

You have a 2-hour window after placing your order to request changes or cancellation. Once processing begins, we cannot guarantee modifications, but we’ll always do our best to help.

Q: How do I know my order was placed successfully?

You’ll receive a confirmation email immediately after checkout. Once your order is shipped, we’ll send another email with your tracking details.

Q: What should I do if my order arrives damaged?

If your order arrives damaged or defective, we will remake and reship the product to you at no additional cost. Contact us at briinstyle2@gmail.com with photos of the damaged item.

Q: What is your return policy?

We offer a 90-day return policy. If you’re not satisfied with your purchase, please contact us to arrange a return or exchange. For more details, check out our Return Policy.

Shipping-Related Questions

Q: Where do you ship?

We proudly ship across the United States and to select international countries.

Q: How long does delivery take?

USA Standard Shipping: 2–5 business days (Free)

USA Express Shipping: 1–2 business days (Paid)

International Shipping: 5–20 business days (rates vary by country)

Q: Can you deliver directly to my partner as a surprise?

Yes! Simply enter your partner’s address at checkout, and we’ll ship directly to them.

Products & Customization Questions

Q: Can I personalize my anniversary gift?

Many of our gifts are customizable — from names and dates to heartfelt messages. If an item allows personalization, you’ll see the options on its product page.

Q: Will my gift look exactly like the photos online?

We make every effort to display our products accurately. However, slight variations may occur due to screen settings or handcrafted details, making each piece truly unique.

Q: Do you offer milestone anniversary gifts (like 1st, 10th, 25th, or 50th)?

Absolutely. We specialize in milestone gifts, offering collections tailored to every anniversary year so you can celebrate each chapter of your journey.

Payment-Related Questions

Q: What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.

Q: Will I be charged any extra fees like customs or duties?

For U.S. customers, no extra fees apply. For international customers, duties or import taxes may apply depending on your country’s regulations.

Frequently Asked Questions

Order-Related Questions

Shipping-Related Questions

Products & Customization Questions

Payment-Related Questions

Other Questions

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